Dual Sump Pump System Pre-Commissioning Checklist
Please fill out the below form and return to General Pump Company 48 hours prior to the day of commissioning. A technician will not be sent to site until the below checklist has been completed.
If the site is not ready for commissioning and the below points have not been checked, a futile commission fee of $380.00 + GST will be charged. Any additional works, time and components required to rectify incomplete installation will be charged accordingly
What payment methods do you accept?
What countries do you ship to?
Do you provide after sales service?
Do your products come with operation or installation manuals?
What are your estimated shipping times?
For stocked items refer to the table below. For packaged items that need to be assembled an ETA will be provided at the time of ordering.
| Locations | Working Days |
| Sydney & metro | Same day or overnight |
| Brisbane & metro | Overnight |
| Melbourne & metro | Overnight |
| Adelaide & metro | 2 days |
| Perth & metro | 3-4 days |
| NSW & regional | 1-2 days |
| QLD & regional | 1-2 days |
| VIC & regional | 1-2 days |
| SA & regional | 3-4 days |
| TAS & regional | 3-4 days |
| NT & regional | 4-5 days |
| WA & regional | 5-7 days |
*The shipping times are indicative only and are subject to transport providers.
What warranty do you provide?
How do I contact General Pump Company if I have an emergency?
In case of an emergency ring 1300 662 787 or email [email protected].
Are you available on weekends and after hours for emergency pump services?
For after-hours assistance, phone 1300 662 787 and if unanswered, please leave a message and your message will be sent via email to our after hours support team and they will be in contact with you as quickly as possible following the receipt of your message. You also email our Service Manager at [email protected]
Where are your service centres located?
Where are your warehouses located?
What payment methods do you accept?
What countries do you ship to?
Do you provide after sales service?
Do your products come with operation or installation manuals?
What are your estimated shipping times?
For stocked items refer to the table below. For packaged items that need to be assembled an ETA will be provided at the time of ordering.
| Locations | Working Days |
| Sydney & metro | Same day or overnight |
| Brisbane & metro | Overnight |
| Melbourne & metro | Overnight |
| Adelaide & metro | 2 days |
| Perth & metro | 3-4 days |
| NSW & regional | 1-2 days |
| QLD & regional | 1-2 days |
| VIC & regional | 1-2 days |
| SA & regional | 3-4 days |
| TAS & regional | 3-4 days |
| NT & regional | 4-5 days |
| WA & regional | 5-7 days |
*The shipping times are indicative only and are subject to transport providers.
What warranty do you provide?
How do I contact General Pump Company if I have an emergency?
In case of an emergency ring 1300 662 787 or email [email protected]
Are you available on weekends and after hours for emergency pump services?
For after-hours assistance, phone 1300 662 787 and if unanswered, please leave a message and your message will be sent via email to our after hours support team and they will be in contact with you as quickly as possible following the receipt of your message. You also email our Service Manager at [email protected]
